Global PPH ("we", "us") provides sportsbook, casino and racebook software and hosting services to independent bookmakers ("agents"). This policy explains what information we collect from visitors to global-pph.com and from agents who use our services, how we use it and the choices you have.
Information we collect
- Contact details you give us when you request a demo, start a trial or contact support: a name or alias, email address, phone or messaging handle, country and the details of your book you choose to share.
- Account and billing information for agents: login credentials, invoices, payment references and support history.
- Usage information collected automatically when you visit our website: IP address, browser and device type, pages viewed and referring site, via cookies and similar technologies described in our Cookie Policy.
Player information
Agents create player accounts on the platform using aliases. We do not require, and ask agents not to enter, players' real names, addresses or identity documents. Player betting activity is processed solely to provide the service to the agent. We never contact, market to or sell information about an agent's players.
How we use information
- To set up and operate your agent account and player sites
- To respond to demo requests and support enquiries
- To issue weekly invoices and process payments
- To secure the platform, prevent fraud and abuse and maintain uptime
- To send service notices and, if you opt in, tips and promotions (you can unsubscribe at any time)
- To improve our website and services
Sharing
We share information only with service providers who help us run the platform (hosting, odds feeds, casino game providers, communications tools and payment processors) under confidentiality obligations, or where required by law. We do not sell personal information.
International transfers
We operate infrastructure in Central America and Europe and serve agents worldwide. Information may be processed in countries other than your own. We apply the same protections wherever it is processed.
Retention
We keep agent account and billing records for as long as the account is active and for a reasonable period afterwards for accounting and dispute purposes. Demo and enquiry details are deleted if no account is opened within 12 months.
Security
All connections are encrypted with TLS. Access to systems is restricted, logged and monitored. No method of transmission or storage is perfectly secure, but we work continuously to protect the information entrusted to us.
Your rights
Depending on where you live you may have rights to access, correct, delete or restrict the use of your personal information, and to object to marketing. To exercise them, email sales@global-pph.com.
Changes
We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be announced on this page or by email to agents.
Contact
Questions about privacy: sales@global-pph.com.